We place great emphasis on the durability of our products and their ability to reliably withstand the stresses to which they are subjected. To ensure this, we work closely with selected suppliers who carefully control the manufacturing process and can guarantee the high quality we require.

It is quite possible for stones to come loose from the browbands, for example, if the horse accidentally rubs the bridle, the forelock gets caught, or the horse gets tangled in the reins. To extend the lifespan of our browbands, we always offer our customers replacement stones. In addition, we also provide professional leather repairs to ensure the durability and aesthetics of our products. With this special service, we are almost unique in the market. If you need replacement stones or would like to use our repair service, please contact us at office@equosaurora.com.

Returns in online commerce are a significant issue in the context of sustainability. The main reason is that the process of returning goods consumes resources and causes environmental impacts. Each return involves additional transportation routes that produce CO2 emissions and other pollutants. Vehicles such as delivery vans and airplanes consume energy and emit greenhouse gases, contributing to climate change. Additionally, returns often generate extra packaging materials, which are frequently not recycled, thereby increasing waste. Processing returns also requires energy and labor at logistics centers, leaving additional ecological footprints. For these reasons, in addition to normal shipping costs, we have decided not to offer free returns. This policy is intended to encourage our customers to make more careful purchasing decisions. By urging customers to carefully consider which products they order and how likely they are to keep them, we can reduce the number of unnecessary returns. In this way, we collectively contribute to reducing environmental impact and promoting more sustainable consumer behavior. For questions regarding fit and sizes, we are always available to assist.

Since aesthetics are just as important to us as functionality, we have devised something special for the packaging of our products. Each of our browbands, bridles, and leather halters is packaged in an exclusive velvet pouch for you. Our velvet pouches not only provide luxurious protection but also promote environmental sustainability through their reusability. Moreover, our shipping boxes are made from recycled fibers and are recyclable.