Terms of service

1. Scope of Application
These Terms and Conditions apply to all orders placed via our online shop (equosaurora.com). Our online shop is intended exclusively for consumers.

A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contracting Party, Conclusion of Contract, Correction Options
The purchase contract is concluded with: EQUOS AURORA e.U.

The presentation of products in the online shop does not constitute a legally binding offer but a non-binding online catalogue. You may initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided during the ordering process. By clicking the order button, you submit a binding offer for the goods contained in the shopping cart.

Confirmation of receipt of your order is sent immediately by email after submission. We accept your offer within two days by either sending a separate order confirmation email or by processing the payment transaction through our service provider or your selected payment provider. The contract is concluded depending on which of these alternatives occurs first.

3. Contract Language, Storage of Contract Text
The languages available for the conclusion of the contract are German and English. The contract text is not stored by us. We recommend saving your order details immediately after completing your purchase.

4. Right of Withdrawal
Consumers are entitled to the statutory right of withdrawal pursuant to Section 11 et seq. of the Austrian Distance and Off-Premises Contracts Act (FAGG). Details can be found in our cancellation policy. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period begins on the day on which you or a third party designated by you, other than the carrier, takes possession of the goods – or, if several goods are delivered separately, of the last item. To exercise your right of withdrawal, a clear statement is sufficient (e.g. letter, email or our withdrawal button). To meet the deadline, it is sufficient that you send your statement before the withdrawal period expires.

4.1 Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive your notice of withdrawal. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned them, whichever is earlier. We will use the same means of payment that you used for the original transaction; you will not be charged any fees for this refund.

If you withdraw from only part of your order, the original delivery costs will not be refunded.

If your order was shipped free of charge and, as a result of a partial withdrawal, the value of the goods you keep falls below the free-shipping threshold, we will deduct the regular shipping costs from your refund.

You bear the direct costs of returning the goods. Please send the goods back without undue delay and no later than 14 days after your notice of withdrawal.

4.2 Compensation for Loss in Value
You are only liable for any loss in value of the goods if this results from handling that was not necessary to establish the nature, characteristics and functioning of the goods. You may inspect the goods as you would in a shop. Handling beyond this applies in particular if the goods have been used on a horse (e.g. for riding, lunging or in the field), are soiled or show animal hair. In this case we may deduct the actual loss in value – such as the cost of necessary cleaning, or the reduction in value if the goods can no longer be sold as new – from the refund. If, as a result of such handling, the goods can no longer be sold, the compensation may amount to the full purchase price.

Where possible, please return the goods in their original packaging, with the velvet pouch and with tags attached. This is not a condition for a valid withdrawal, but it helps us process your return.

5. Prices and Payment Terms
The prices stated on the product pages include statutory VAT for customers within the European Union.

The following payment methods are generally available: Visa, Mastercard, American Express, Maestro, Bancontact, iDEAL, eps, bank transfer, PayPal, Apple Pay / Google Pay.

5.1 Customs and Taxes
For deliveries to countries outside the European Union, customs duties, import taxes, and customs clearance fees may apply. Unless these charges have already been stated and paid during the checkout process, they are the customer's responsibility. If such charges are not paid upon delivery and are subsequently invoiced to us by the shipping provider, the customer must reimburse us for these costs.

6. Delivery and Shipping
We deliver worldwide by shipping. Collection in person is only possible in Austria/Tyrol.

Further details regarding shipping costs and possible delivery restrictions can be found in our FAQs. The customer bears all return costs unless the return is due to defective goods. In the event of delivery delays, we will inform you without undue delay.

6.1 Failed Delivery
If a shipment cannot be delivered for reasons for which the customer is responsible – in particular an incomplete or incorrect delivery address, failure to collect the parcel, refusal to accept delivery or non-payment of import charges – the customer bears the costs of returning the shipment to us and of any reshipment. We charge a flat rate of €10 (Austria), €20 (EU) or €40 (all other countries). The customer may prove that we incurred no costs or lower costs. The statutory right of withdrawal remains unaffected; if the customer withdraws from the contract, section 4 applies.

7. Retention of Title
The goods remain our property until full payment has been received.

8. Transport Damage
If goods are delivered with obvious transport damage, please report such defects immediately to the delivery agent and contact us without delay. Failure to make a complaint or to contact us has no effect on your statutory claims, but helps us assert our own claims against the carrier or transport insurer.

9. Warranty and Liability
Statutory warranty rights apply. We are liable without limitation for claims arising from damages caused by us, our legal representatives, or agents:

– in the event of injury to life, body, or health,
– in cases of intentional or grossly negligent breach of duty,
– in the event of agreed guarantees,
– and for claims under the Austrian Product Liability Act.

In the case of slightly negligent breaches of essential contractual obligations, liability is limited to the foreseeable damage typical for the contract at the time of its conclusion. Otherwise, claims for damages are excluded.

10. Applicable Law and Jurisdiction
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers residing in the EU, this choice of law applies only insofar as mandatory provisions of the law of their country of residence are not overridden. The place of jurisdiction for all disputes is the registered office of EQUOS AURORA, unless mandatory consumer jurisdiction applies.

11. Online Dispute Resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Final Provisions
Should individual provisions of these Terms and Conditions be wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.

Terms and Conditions created with the Trusted Shops legal text generator.