Refund policy

Cancellation policy
Consumers have a fourteen-day right of cancellation.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise the right to cancel, you must inform us (EQUOS AURORA e.U., Koppelweg 3, 6322 Kirchbichl, Österreich, office@equosaurora.com, Phone: +43 5332 22818) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Return address Austria:
EQUOS AURORA e.U.
Koppelweg 3
6322 Kirchbichl
Austria

Return address Germany:
D-A-Packs 2453946
EQUOS AURORA e.U.
Am Rain 53
83088 Kiefersfelden
Germany

Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), less the handling charge(s), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. You can find the exact return conditions here. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Cancellation policy created with the Trusted Shops legal text editor