Refund policy

Cancellation policy
Consumers have a fourteen-day right of cancellation.

Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise the right to cancel, you must inform us (EQUOS AURORA e.U., Koppelweg 3, 6322 Kirchbichl, Österreich, office@equosaurora.com, Phone: +43 5332 22818) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Return address Austria:
EQUOS AURORA e.U.
Koppelweg 3
6322 Kirchbichl
Austria

Return address Germany:
D-A-Packs 2453946
EQUOS AURORA e.U.
Am Rain 53
83088 Kiefersfelden
Germany

Consequences of cancellation

If you withdraw from this contract and return the entire order, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), less any handling fee(s), without undue delay and at the latest within fourteen days from the day on which the returned goods have been received and inspected by us and we have received your notice of withdrawal.

If only part of the order is returned, the delivery costs cannot be refunded. If, as a result of a partial withdrawal, the value of the retained goods falls below the threshold required for free shipping, the originally waived shipping costs will be charged retrospectively. Shipping costs, as well as any handling fee(s), will be offset against the refund of the purchase price.

We will use the same means of payment for the refund as you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees for this reimbursement. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods.

The goods must be returned to us in their original condition (including velvet pouch, etc.) and in the original packaging. The tags must not be removed, the product must be unworn and clean, and must show no signs of use. As a general rule, you may test the products only to the extent that would be possible in a retail store.

If the product contains hair or other contamination, we will in any case charge a handling fee of €9.95. Depending on the time required to process a return with hair or other contamination, the handling fee may be higher. The handling fee of €9.95 applies per 30 minutes (per 0.5 hour of processing time). The amount will also be deducted from the refund of the purchase price.

If a return is rejected by our returns department because the returned item does not comply with the return conditions, you remain obliged to purchase the item. In this case, the item will be sent back to you subject to a handling fee of €7.95. We will contact you so that the matter can be resolved within a period of three months. If we do not receive a response from you within this period, non-accepted returned items will be disposed of. We assume no responsibility for the short-term storage of non-accepted returned goods.

Further information on returns can be found here.

Cancellation policy created with the Trusted Shops legal text editor