Refund policy

Cancellation Policy

Consumers have a fourteen-day right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If several goods ordered in one order are delivered separately, the withdrawal period expires after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (EQUOS AURORA e.U., Koppelweg 3, 6322 Kirchbichl, Austria, phone: +43 5332 22818, email: office@equosaurora.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. You can also declare your withdrawal via our withdrawal button.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. Please send the goods to:

from Austria and all countries other than Germany:
EQUOS AURORA e.U.
Koppelweg 3
6322 Kirchbichl
Austria

from Germany:
D-A-Packs 2453946
EQUOS AURORA e.U.
Am Rain 53
83088 Kiefersfelden
Germany

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods which are made to the consumer's specifications or are clearly personalised.

Further information on returns and compensation for loss in value can be found in our Terms of Service (section 4) and our FAQ.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To EQUOS AURORA e.U., Koppelweg 3, 6322 Kirchbichl, Austria, email: office@equosaurora.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.