Our products are available online in the webshop as well as in-store and online from our retail partners. You can find the list of retailers here: https://equosaurora.com/pages/handler.

Your order will be shipped within 3-4 working days. Please understand that we only ship on working days.

You will receive your consignment number by e-mail as soon as your parcel is packed.

We ship worldwide. If your country is not listed at checkout, please contact us - we will do our best to make shipping possible.

Within Germany, your shipping costs are free of charge from an order value of € 200.00. Within Austria, your shipping costs are free of charge from an order value of € 150.00. Within the EU, your shipping costs are free of charge from an order value of € 250.00.

Germany €10
Austria €6
European Union €15
Worldwide from €20

We ship with Fedex, DHL and Austrian Post.

We offer Amex, Apple Pay, Google Pay, Maestro, Master Card, PayPal, bank transfer (on request), Shop Pay, Union Pay and Visa as payment options.

Shipping outside the EU does not include any taxes or customs duties that may be levied by the customs authorities of the destination country. All applicable duties and/or taxes are the responsibility of the recipient of the shipment. Equos Aurora has no control over these charges and assumes no responsibility for their payment.

Delivery within the EU takes 5-7 working days depending on the country. International deliveries can take 10-20 working days.

Please note that the delivery times stated on our website are non-binding estimates only. We do our best to ship your order as quickly as possible. Equos Aurora cannot be held responsible for delays caused by customs. Delays may also occur due to holidays, high order volumes such as on Black Friday, or the launch of new products. If we become aware of any delays, we will inform you as soon as possible.

If you order products with different delivery times, we will send all items together in one delivery. The shipment will be made according to the longest delivery time. If you have any questions, please contact our customer support team.

If a parcel is returned to us by the shipping company because it was not picked up at the specified parcel center, a partial refund will be made. The refund amount corresponds to the purchase price minus the actual shipping costs for the return shipment and a processing fee of €20 to cover our costs and the expenses incurred.

Of course, you can return your order or parts of it to us within 14 days without giving any reason. If you would like to return your order, please contact us in advance by email at office@equosaurora.com or via the contact form, stating your order number, and we will of course be happy to exchange your goods, but please bear in mind that we will have to charge you the shipping costs again. If you are not sure about a size, you can contact us at any time using the contact form or by email.

1. Download the return form
2. Fill out the form and place it in the package
3. Pack the items and ensure proper postage
4. Bring the package to the post office
5. Wait for a refund/exchange

The return shipping costs are to be borne by the customer, provided the delivered goods correspond to the ordered goods. Of course, you are free to return the goods with the shipping service provider of your choice. Additionally, we charge a flat processing fee of €5.00 for each return. This amount will be offset against the refund of the purchase price. Returns sent without postage will not be accepted!Please note that insurance is recommended, as we cannot accept any liability for private shipping.

Germany:

D-A-Packs 2453946 - EQUOS AURORA e.U.
Am Rain 53, 83088 Kiefersfelden / Deutschland

Austria:
EQUOS AURORA e.U.
Koppelweg 3, 6322 Kirchbichl / Österreich

Please ensure that the product is returned to us in its original condition (incl. velvet bag, etc.) and in its original packaging. The labels must not be removed, the product must be unworn and must not show any signs of wear. As a rule of thumb, you can test the products in the same way as you would in a store. If there are hairs or other impurities on the product, we will charge a processing fee of €9.95 in any case. Depending on the time required to process a return with hair or dirt, the processing fee may be higher. The processing fee of €9.95 is due every 30 minutes (per 0.5 hours of processing time). The amount will also be offset against the refund of the purchase price.

If a return is rejected by our returns department because the returned item does not meet the return conditions, you are obliged to purchase the item. In this case, the item will be returned for a processing fee of €7.95. We will contact you so that the process can be completed within a period of 3 months. If we do not receive a response from you within this period, unaccepted returned items will be disposed of. We accept no responsibility for the short-term storage of unaccepted returns.

After receipt of the return and subsequent inspection, you will be refunded the purchase amount for the returned items minus processing fee(s). If you return your entire order, the original shipping costs (if incurred by you) will also be credited. Returns will be processed within 10 working days of receipt of the parcel. The credit will be issued to the payment method you selected during the ordering process. A different payment method is not possible for the refund. vouchers used for the order will be regenerated by us and then sent to you by e-mail. They can then be redeemed as usual.

Of course, we are also happy to exchange unused goods, but please note that we will have to charge you the shipping costs again.

1. Download the return form
2. Fill out the form and place it in the package
3. Pack the items and ensure proper postage
4. Bring the package to the post office
5. Wait for a refund/exchange

The return costs are to be borne by the customer if the delivered goods correspond to the ordered goods. You are of course free to return the goods using the shipping service of your choice. In the case of an exchange, the flat-rate processing fee is waived. Returns sent carriage forward will not be accepted! Please note that insurance is recommended, as we cannot accept any liability for private shipping.

We apologize for the inconvenience. We place the highest value on quality, careful packaging and reliable delivery of your order. Nevertheless, errors can occasionally occur. In such cases, please contact our customer service team directly. Our team will take care of your request as quickly as possible. You can reach us at any time by e-mail at office@equosaurora.com.

You can reach us at any time - we look forward to your questions and feedback! Just send us an e-mail to office@equosaurora.com.

You can find our size chart here. If you are still not sure about a size, you can contact us at any time using the contact form or by email.

EQUOS AURORA stands for the highest quality and functionality. Our products are developed with great care, using high-quality materials and well thought-out design to offer equestrians and horses the best possible support. With great attention to detail and a clear focus on functionality and aesthetics, we design each piece ourselves to perfectly realize our vision. In order to meet our high quality standards, we also invest heavily in development and collaboration with equestrian experts. When choosing our packaging, we pay particular attention to an environmentally friendly, sustainable and appealing design. This combination of innovative materials, first-class workmanship and the highest quality standards is reflected in our price.

EQUOS AURORA works with selected partners worldwide to ensure the highest quality and care in production. Each production step is carefully monitored to ensure that our high standards of design, functionality and sustainability are met.

Please contact us at office@equosaurora.com and we will be happy to help you. Please also note our care instructions.

Has a bit strap on your favorite bridle broken, a ring on the ratchet strap damaged or are glittering stones missing? No need to worry! We offer suitable replacement parts for all our bridles and browbands. Simply contact us by email at office@equosaurora.com - we'll take care of it!

Proper care is crucial to ensure that you enjoy your EQUOS AURORA product for a long time. We therefore recommend that you follow our care instructions carefully to maintain the quality, durability and shine of your equipment. You can find all the important information here. If you have any further questions about care, our team will be happy to help you at any time at office@equosaurora.com.

Je nach Produkt und aktuellem Produktionsvolumen können wir gerne prüfen, ob eine Anfertigung in deiner Wunschgröße möglich ist. Teile uns bitte kurz per Email an office@equosaurora.com mit, um welches Modell es genau geht und welche Größe du benötigst – wir melden uns dann umgehend mit weiteren Informationen.

We are delighted that you are interested in working with EQUOS AURORA! Please contact us by e-mail at office@equosaurora.com for further information on our cooperation opportunities.

Just send us an email to office@equosaurora.com - we look forward to hearing from you! Please note that we currently only sponsor the higher sports classes.

We would love to sponsor all tournaments and equestrian events, but unfortunately this is not possible. We are currently concentrating our sponsorship on high-level tournament sport and a few selected equestrian events. If you are interested in sponsoring, please send us an e-mail with all the relevant information to office@equosaurora.com - we will check your request and get back to you as soon as possible!

We are delighted that you would like to report on EQUOS AURORA! Please send your request to our press department at office@equosaurora.com.